We take your privacy extremely seriously. This policy describes what, why and how we collect and use your personal information, how we protect it and how you can contact us.
Achelec Limited is registered and have its head office in Limassol, Cyprus.
Achelec may collect information about you in several different ways. Please take care when submitting information to us, in particular when completing free text fields or uploading documents and other materials. Some of our services are automated and we may not recognise that you have accidentally provided us with incorrect or sensitive information.
Information that you provide us
Whenever you interact with Achelec, you may be asked to provide us with information relating to you. For example:
Information we may collect from other sources
We may also collect information from publically available sources and third parties, including:
Information we may collect in relation to social networks
If you use any of our social network applications, pages or plugins or you use one of our products or services that allow interaction with social networks, we may receive information relating to your social network accounts.
Achelec may use information it collects to offer our products and services to you, the processing is based on an agreement between you and Achelec. In this context, we may use personal information to:
Product and service development
We work constantly to improve our products and services. We base this processing on our legitimate interests to develop our products and services to better meet customer requirements, to ensure data quality, to develop identity management, and to strengthen network and information security. In this context, we may use personal information:
When we use personal information for marketing purposes, either, we base the processing on our legitimate interests to know our customers, keep you up-to-date about Achelec's latest products and services, and to personalise your customer experience, or on your prior consent, e.g. for sending marketing messages.
In particular, we may use your information to:
We may use information collected from monitoring our websites, online services and emails for security purposes. This information may be passed to the police or to other appropriate authorities. We base this processing on our legitimate interests to protect you and our company, systems, employees and partners, or on a legal obligation to cooperate with competent authorities.
Fraud prevention and investigation
Achelec may use personal information to prevent fraud and to investigate violations or our policies. For example, we may use your information such as your device ID(s) to ensure that any vouchers or discounts relating to any promotions or campaigns are not being redeemed fraudulently, and to check that a payment is not made fraudulently. In this case, we base the processing of personal information on our legitimate interest to prevent fraud and to provide benefits only to our customers.
We may also use personal information to comply with applicable laws, regulations and court orders and to comply with valid legal information requests from such bodies. We may use your personal information to enforce or defend the legal rights of Achelec. In this case, we base the processing on a legal obligation to which Achelec is subject or on our legitimate interest to defend our legal rights.
If you request or agree to receive information or newsletters from one of our business partners, we may provide that third party with your details so that they can respond to your request.
We may use and/or disclose to third parties’ information about you:
To government bodies and law enforcement agencies to prevent fraud, to comply with the law and to meet a reasonable request from such bodies,
To third parties (including professional advisors) to enforce or defend the legal rights of Achelec,
To a third party purchaser or seller, and its and our professional advisors, in connection with a corporate event such as a merger, business acquisition or insolvency situation
We prepare anonymous, aggregate or generic data (including “generic” statistics) for a number of purposes as outlined above. As we consider that you cannot reasonably be identified from this information, we may share it with any third party (such as our partners, advertisers, industry bodies, the media and/or the general public). We prepare anonymous, aggregate or generic data (including “generic” statistics) for a number of purposes as outlined above. As we consider that you cannot reasonably be identified from this information, we may share it with any third party (such as our partners, advertisers, industry bodies, the media and/or the general public).
A number of our online services allow you to upload and share messages, photos, video sand other content and links with others and/or create a publically accessible profile for your account. For example:
The communities and forums area of our website, allows you to post comments (with your account name), which are visible to other users of that service
Other services allow you to share a link which if clicked on may allow the recipient to access your uploaded content
Other services allow you to share a link which if clicked on may allow the recipient to access your uploaded content. You should not expect any information that you make available to others to be kept private or confidential. Content and links that you share might, for instance, be forwarded by your recipients to others. You should always exercise discretion when using such services.
When you provide us with contact details, such as when you purchase a product, contact our customer support call centres or create an account for one of our services, you may be given the opportunity to opt-in to (or in certain cases where applicable law allows, opt-out of) receiving various newsletters and other communications by post, email, telephone and/or text message (SMS) from Achelec. These communications may include, for instance, details about our latest products and services, including upgrades and special offers in which you may be interested.
Achelec may also use your information to personalise and to target more effectively its marketing communications as set out in this policy. When we use customer profiles for direct marketing purposes, you have the right to object to this kind of personal information processing at any time you wish to do so. You can contact us using the details in the “Contact us” section below to change your preferences.
You can change your marketing communication preferences at any time:
Please note that we may occasionally send you important information about Achelec products and services that you are using or have used (such as order confirmations, product safety announcements and service changes). These emails are not affected by your marketing communication preferences.
What we do to protect your information
We take a number of steps to protect your information from accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access, including where appropriate:
What you should do to protect your information
As general best practice on the Internet, it is recommended that individuals take great care with user accounts, and follow some basic rules:
Our websites use industry-wide technologies, such as “cookies” and “web beacons”, to collect information about the use of our websites and email communications. For instance, these technologies may tell us which visitors clicked on key elements (such as links or graphics) on a website or email and recognise your browser the next time you visit our websites.
If you would like a copy of the personal information that we store about you in our customer databases, please contact us using the details given in the “Contact us” section below.
This is in addition to your legal rights, including the right to access a copy of your personal information, the right to request the deletion or updating of any inaccurate personal data and the right to object, in some cases, to our processing of your personal data. You can exercise these rights by contacting us using the details given in the “Contact us” section below.
Where we base processing on your consent, you have the right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
You can exercise these rights by contacting us using the details given in the “Contact us” section below. You may be asked to provide some proof of identification so that we can verify that it is you making the request.
If you are concerned that we have not complied with your legal rights or applicable privacy laws, you may contact the Information Commissioner’s Office (http://www.dataprotection.gov.cy/dataprotection/dataprotection.nsf/All/301ADC7B6E9B45ACC2257FF0002D9F92?OpenDocument) (which is the regulator responsible for data protection in Cyprus). Alternatively, if you are located outside of Cyprus, you may contact your local data protection authority. https://ec.europa.eu/commission/sites/beta-political/files/data-protection-factsheet-business-7-steps_el.pdf
We will only retain your personal information for as long as is reasonably necessary for the various purposes set out in this policy or to otherwise comply with any applicable laws and regulations concerning the mandatory retention of certain types of information.
Some of our websites may contain links to other websites that are not operated by Achelec, including websites operated by other group companies.
While Achelec tries to link only to sites with high standards and respect for privacy, we are not responsible for the content, security or privacy practices of those other websites. You should view the privacy and cookie policies displayed on those websites to find out how your personal information may be used.
Achelec considers a child to be anyone under the age of 16. We do not knowingly seek or collect personal information from or about children without the consent of a parent or guardian.
If Achelec becomes aware that personal information that has been submitted to us relates to a child without the consent of a parent or guardian, Achelec will use reasonable efforts to:
Any parent or guardian with queries regarding our processing of personal information relating to their child should contact us using the details provided in the “Contact us” section.
If you need further assistance or would like to make a comment, you can contact us in a number of ways: