Privacy Policy

We take your privacy extremely seriously. This policy describes what, why and how we collect and use your personal information, how we protect it and how you can contact us.

Privacy Policy

Achelec Limited is registered and have its head office in Limassol, Cyprus.

This policy explains the types of information that we may collect and hold, how that information is used and with whom the data is shared. It also sets out how you can contact us if you have any queries or concerns about this information. Some of our services also have their own privacy policy which provide details of the use of your information by that service.

Achelec may collect information about you in several different ways. Please take care when submitting information to us, in particular when completing free text fields or uploading documents and other materials. Some of our services are automated and we may not recognise that you have accidentally provided us with incorrect or sensitive information.

INFORMATION THAT WE COLLECT

Information that you provide us

Whenever you interact with Achelec, you may be asked to provide us with information relating to you. For example:

  • When you purchase, register, send for repair or return one of our products online, we may record the call and/or ask you to provide information such as your contact details, delivery date and place of purchase and payment information
  • When you contact our customer service centres for assistance, we may keep information about the call, including your name, the product(s) you bought, the reason why you contacted us and the advice we gave you
  • When you visit us at a public event, such as trade show or exhibition or participate in one of our surveys, competitions or prize draws, we may ask for information, such as your business card, name, contact details, interests and preferences
  • When you use our online services, we may receive content that you choose to upload, such as product reviews, comments, photos and forum posts, or details of your interests and preferences that you choose to tell us about when, for example, selecting the services that you wish to receive

Information we may collect from other sources

We may also collect information from publically available sources and third parties, including:

  • When you seek to make a purchase from us, we may carry out credit and financial checks to ensure payment is not made fraudulently and that you have a suitable credit rating
  • If you purchase products or services from Achelec or other retailer, we may receive certain information about your purchase from that retailer. We may also receive information about you from other group companies that you interact with; When carrying out business to business sales calls, we may use business contact details that are publically available

Information we may collect in relation to social networks

If you use any of our social network applications, pages or plugins or you use one of our products or services that allow interaction with social networks, we may receive information relating to your social network accounts.

For instance:

  • If you log-in to one of our websites or services using your social network account, we may receive basic details from your social network profile. The basic details we receive may depend on your social network account privacy settings, however, they might include your social network ID, name, profile picture, gender and locale. We may also receive additional information from your profile if you give us permission to access it
  • If you click on a 'like', '+1' or 'tweet' or similar button in one of our websites or services, we may record the fact that you have done so. In addition, the content that you are viewing may be posted to your social network profile or feed. We may receive information about further interactions with this posted content (for example, if your contacts click on a link in the posted content), which we may associate with the details that we store about you
  • If you 'like', '+1' or similar one of our pages on a social network site, we may receive information about your social network profile, depending on your social network account privacy settings

For more information and for details about how you can control access to your social network profile, you should view the privacy policy and other guidance available on your social network’s website.

ACHELEC MAY USE THE INFORMATION IT COLLECTS FOR THE FOLLOWING PURPOSES:

Service provision

Achelec may use information it collects to offer our products and services to you, the processing is based on an agreement between you and Achelec. In this context, we may use personal information to:

  • Provide you with a product or service you have requested, including checking that a payment is not made fraudulently, delivering your purchase to you or ensuring that you benefit from any relevant special offer or promotion (and fulfil its obligations under any other agreement it may have with you)
  • Provide customer care, warranty, returns and other after sales services
  • Facilitate and process your searches and requests for information when you contact us about Achelec and its products and services
  • Provide our Checkout assistance service. When you use our online stores, details of any products that you seek to purchase and your email address may be collected as you fill in the checkout form. If you do not complete your purchase, we may contact you using these details to offer our assistance (in case, for instance, you were suffering from technical difficulties). This is an optional service. You can choose not to receive our checkout assistance emails at any time by following the link at the bottom of each assistance email.

Product and service development

We work constantly to improve our products and services. We base this processing on our legitimate interests to develop our products and services to better meet customer requirements, to ensure data quality, to develop identity management, and to strengthen network and information security. In this context, we may use personal information:

  • For staff training and quality assurance purposes, particularly in relation to our customer relations staff at our call, email and other support centres
  • Ask for your opinions on Achelec products and services and conduct product surveys
  • To develop and improve new and existing products and services, recommendations, advertisements and other communications and learn more about customers’ shopping preferences in general.

Marketing

When we use personal information for marketing purposes, either, we base the processing on our legitimate interests to know our customers, keep you up-to-date about Achelec's latest products and services, and to personalise your customer experience, or on your prior consent, e.g. for sending marketing messages.

In particular, we may use your information to:

  • To provide you with newsletters and other communications by post, email, telephone and/or text message (SMS), if you have provided your prior consent or we are otherwise permitted to do so under applicable law. See the Marketing communication section below for more details.
  • Conduct prize draws, contests and other promotional offers
  • Show you personalised content, recommendations and advertisements, services, content, recommendations, adverts and communications. You may notice this personalisation and targeting when you use Achelec products and services, when we contact you with marketing communications and when you visit our and third party websites and services that show advertisements from us or our advertising partners (for example, you might see an advertisement for a product that you have recently viewed on one of our websites). The personalisation and targeting that you see on our websites or in our online advertisements and communications may make use of cookies set by us or our third party advertising partners. In other cases, our services may have specific settings to control personalised content and you should consult the privacy policy of the relevant service for more information.
  • Create anonymous, aggregated statistics about the use of our websites, products, services and loyalty programs, which we may share with third parties and/or make available to the public.
  • Use product reviews, comments or content you have uploaded to our websites or services and made publically visible to link to, publish or publicise elsewhere including in our own advertisements. Each time you create or reply to a post or thread on a website forum, in addition to providing this forum service, we may also record the forum name and the time and date of your post or thread with your account details. We do this to better understand the ‘typical users’ of our forums and to select or tailor our marketing communications to reflect your forum activity. We do not use the content of your forum posts or threads for these additional purposes.

Security

We may use information collected from monitoring our websites, online services and emails for security purposes. This information may be passed to the police or to other appropriate authorities. We base this processing on our legitimate interests to protect you and our company, systems, employees and partners, or on a legal obligation to cooperate with competent authorities.

Fraud prevention and investigation

Achelec may use personal information to prevent fraud and to investigate violations or our policies. For example, we may use your information such as your device ID(s) to ensure that any vouchers or discounts relating to any promotions or campaigns are not being redeemed fraudulently, and to check that a payment is not made fraudulently. In this case, we base the processing of personal information on our legitimate interest to prevent fraud and to provide benefits only to our customers.

We may also use personal information to comply with applicable laws, regulations and court orders and to comply with valid legal information requests from such bodies. We may use your personal information to enforce or defend the legal rights of Achelec. In this case, we base the processing on a legal obligation to which Achelec is subject or on our legitimate interest to defend our legal rights.

Third party newsletters

SHARING INFORMATION ABOUT YOU

If you request or agree to receive information or newsletters from one of our business partners, we may provide that third party with your details so that they can respond to your request.

Legal and business purposes

We may use and/or disclose to third parties’ information about you:

To government bodies and law enforcement agencies to prevent fraud, to comply with the law and to meet a reasonable request from such bodies,

To third parties (including professional advisors) to enforce or defend the legal rights of Achelec,

To a third party purchaser or seller, and its and our professional advisors, in connection with a corporate event such as a merger, business acquisition or insolvency situation

Anonymous statistics

We prepare anonymous, aggregate or generic data (including “generic” statistics) for a number of purposes as outlined above. As we consider that you cannot reasonably be identified from this information, we may share it with any third party (such as our partners, advertisers, industry bodies, the media and/or the general public). We prepare anonymous, aggregate or generic data (including “generic” statistics) for a number of purposes as outlined above. As we consider that you cannot reasonably be identified from this information, we may share it with any third party (such as our partners, advertisers, industry bodies, the media and/or the general public).

Sharing of information by you

A number of our online services allow you to upload and share messages, photos, video sand other content and links with others and/or create a publically accessible profile for your account. For example:

The communities and forums area of our website, allows you to post comments (with your account name), which are visible to other users of that service

Other services allow you to share a link which if clicked on may allow the recipient to access your uploaded content

Other services allow you to share a link which if clicked on may allow the recipient to access your uploaded content. You should not expect any information that you make available to others to be kept private or confidential. Content and links that you share might, for instance, be forwarded by your recipients to others. You should always exercise discretion when using such services.

MARKETING COMMUNICATIONS

When you provide us with contact details, such as when you purchase a product, contact our customer support call centres or create an account for one of our services, you may be given the opportunity to opt-in to (or in certain cases where applicable law allows, opt-out of) receiving various newsletters and other communications by post, email, telephone and/or text message (SMS) from Achelec. These communications may include, for instance, details about our latest products and services, including upgrades and special offers in which you may be interested.

Achelec may also use your information to personalise and to target more effectively its marketing communications as set out in this policy. When we use customer profiles for direct marketing purposes, you have the right to object to this kind of personal information processing at any time you wish to do so. You can contact us using the details in the “Contact us” section below to change your preferences.

You can change your marketing communication preferences at any time:

  • If you would like to unsubscribe from an email sent to you, follow the ‘unsubscribe’ link and/or instructions placed (typically) at the bottom of the email. But note that:
  • If you use more than one e-mail address to contact Achelec, you will need to unsubscribe separately for each email address
  • This method will only unsubscribe for newsletter or other communication that you have received and you should use one of the other methods if you wish to opt-out of all our marketing communications
  • You can contact us using the details in the “Contact us” section below in order to change your marketing communication preferences

Please note that we may occasionally send you important information about Achelec products and services that you are using or have used (such as order confirmations, product safety announcements and service changes). These emails are not affected by your marketing communication preferences.

SECURITY OF YOUR INFORMATION

What we do to protect your information

We take a number of steps to protect your information from accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access, including where appropriate:

  • Using the latest Firewall appliance and Antivirus/anti-malware  solution when collecting or transferring sensitive information,
  • Limiting access to the information we collect about you (for instance, only those of our personnel who need your information to carry out our business activities are allowed access)
  • Putting in place physical, electronic, and procedural safeguards in line with industry standards

What you should do to protect your information

As general best practice on the Internet, it is recommended that individuals take great care with user accounts, and follow some basic rules:

  • Do not use trivial passwords (such as single dictionary words)
  • Do not use the same password for multiple accounts
  • Do use very long passwords (at least 10 characters, but preferably much longer)
  • Do use passwords which contain a combination of upper and lower case letters, numbers and special characters e.g. $%^& etc.
  • Do keep passwords securely (never written down, or shared with anyone) and changed periodically

COOKIES AND WEB BEACONS

Our websites use industry-wide technologies, such as “cookies” and “web beacons”, to collect information about the use of our websites and email communications. For instance, these technologies may tell us which visitors clicked on key elements (such as links or graphics) on a website or email and recognise your browser the next time you visit our websites.

ACCESS TO YOUR INFORMATION AND YOUR RIGHTS

If you would like a copy of the personal information that we store about you in our customer databases, please contact us using the details given in the “Contact us” section below.

This is in addition to your legal rights, including the right to access a copy of your personal information, the right to request the deletion or updating of any inaccurate personal data and the right to object, in some cases, to our processing of your personal data. You can exercise these rights by contacting us using the details given in the “Contact us” section below.

Where we base processing on your consent, you have the right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

You can exercise these rights by contacting us using the details given in the “Contact us” section below. You may be asked to provide some proof of identification so that we can verify that it is you making the request.

If you are concerned that we have not complied with your legal rights or applicable privacy laws, you may contact the Information Commissioner’s Office (http://www.dataprotection.gov.cy/dataprotection/dataprotection.nsf/All/301ADC7B6E9B45ACC2257FF0002D9F92?OpenDocument) (which is the regulator responsible for data protection in Cyprus). Alternatively, if you are located outside of Cyprus, you may contact your local data protection authority. https://ec.europa.eu/commission/sites/beta-political/files/data-protection-factsheet-business-7-steps_el.pdf

RETENTION OF PERSONAL INFORMATION

We will only retain your personal information for as long as is reasonably necessary for the various purposes set out in this policy or to otherwise comply with any applicable laws and regulations concerning the mandatory retention of certain types of information.

LINKS TO OTHER SITES

Some of our websites may contain links to other websites that are not operated by Achelec, including websites operated by other group companies.

While Achelec tries to link only to sites with high standards and respect for privacy, we are not responsible for the content, security or privacy practices of those other websites. You should view the privacy and cookie policies displayed on those websites to find out how your personal information may be used.

CHILDREN’S PRIVACY

Achelec considers a child to be anyone under the age of 16. We do not knowingly seek or collect personal information from or about children without the consent of a parent or guardian.

If Achelec becomes aware that personal information that has been submitted to us relates to a child without the consent of a parent or guardian, Achelec will use reasonable efforts to:

  • Delete that personal information from its files as soon as possible
  • Ensure, where deletion is not possible, that this personal information is not used further for any purpose, nor disclosed further to any third party

Any parent or guardian with queries regarding our processing of personal information relating to their child should contact us using the details provided in the “Contact us” section.

CONTACT US

If you need further assistance or would like to make a comment, you can contact us in a number of ways:

  1. Via our online web form:
    http://achelec.com.cy/contact-us/
  2. By mail:
    The Privacy Officer
    Achelec Limited,
    6 Vasilis Vrionides street, 3095
    Limassol, Cyprus
  3. By telephone:
    Please dial +35725871020
    9am to 5pm, Monday to Friday.